Get help with Pathmode

Contact

Pick the address that matches what you need. Security and privacy are separate inboxes so that each reaches the person who can act on it.

MCP server and Claude Code plugin

The @pathmode/mcp-server package and the Claude Code plugin share one server. The plugin pins a server version, so updating the plugin is how you move the server. Most reports fall into one of the cases below.

• Tools fail with a 401. The configured API key is invalid or was revoked. Mint a fresh key under Workspace settings → API keys and re-run npx @pathmode/mcp-server@latest setup pm_live_…. Or remove PATHMODE_API_KEY and restart to fall back to keyless local mode, where specs live in intent.md and no account is needed.
• Cloud tools are missing from the tool list. Keyless mode registers only the repo tools, so the agent sees only what will work. Configure a key to get intent management, evidence, and graph tools.
• setup starts the server instead of the installer. You are on an old package version. Use @latest, or set PATHMODE_API_KEY directly in the env block of your MCP config.
• The readiness check keeps failing. That is the verdict, not an error. check_intent_readiness names the exact blockers in intent.md; repair them or accept the named risk explicitly. The six checks are documented in the intent.md profile.
• Installing the plugin. In Claude Code run /plugin marketplace add pathmodeio/claude-plugin, then /plugin install pathmode@pathmode.

Workspace, CLI, and review links

The hosted workspace at pathmode.io is where private evidence, attributed review, and cross-repo staleness live. Sign-in supports Google, GitHub, and an email link. If a sign-in link never arrives, check spam, then email support with the address you used so we can check delivery on our side.

@pathmode/cli is one bundle that runs as a command-line tool and as a GitHub Action. Commands, flags, and the REST API it calls are documented on the developer docs; the error catalogue there explains each status code you can get back.

Review links are read-only views of a spec revision shared by its owner. If one stops opening, the owner has reset it; ask them to share again. Pre-merge review checks on pull requests are advisory and never block a merge.

Pathmode for Jira

The Jira app is available on request rather than from a public Marketplace listing. Setup, the three panel states and what each means, and verification steps are on the Jira documentation. To request an install, email support@pathmode.io with your Atlassian site URL. To have data from an uninstalled app deleted, email privacy@pathmode.io.

Reporting a security issue

How we store and protect data is described on Trust & Security.

Resources

• Developer docs: MCP tools, REST API, authentication, errors.
• IntentSpec: the open specification for the intent.md files Pathmode writes.
• Playbook: guides on writing specs, evidence, and intent workflows.
• Changelog: recent releases across the workspace, server, and plugin.
• Trust & Security, Privacy Policy, and Terms of Service.