Get help with Pathmode, troubleshoot integrations, or report a bug. We typically respond within one business day.
Response time: typically within one business day (Mon–Fri, Helsinki time).
If you installed the "Pathmode for Jira" app from the Atlassian Marketplace and are running into issues, the most common fixes are below. If none resolve your problem, email support@pathmode.io with your Atlassian site URL and a brief description of what you observed.
Push an intent from Pathmode to Jira using the "Push to Jira" action on any approved intent. The created issue is linked automatically; opening that issue in Jira shows the panel resolved.
This usually means the install hasn't been linked to a Pathmode workspace yet. In Pathmode, go to Workspace Settings → Integrations → Atlassian Forge App and click Link to this workspace on the detected install. After linking, refresh the Jira issue.
Status sync requires a native Jira webhook pointing at Pathmode. In Jira, open Settings → System → Webhooks and confirm the "Pathmode status sync" webhook is enabled and listening for Issue updatedevents. The webhook URL is shown in Pathmode's Jira integration settings.
In Jira, open Apps → Manage your apps, find "Pathmode for Jira", and click Uninstall. Atlassian notifies Pathmode via the Forge lifecycle webhook and we mark the install row as uninstalled. To request full deletion of associated data, email privacy@pathmode.io.
We take security reports seriously. Please email security@pathmode.io with details of the vulnerability — please do not post publicly. We will acknowledge within one business day and coordinate disclosure responsibly.